Get to know how to motivate behavior change within the workspace!

Being a leader is a function that requires effort and a lot of emotional skills. To effectively lead a good leader needs to know above all how to deal with his followers.

When behaviors need to be readjusted, it is the role of the leader to act so that the problem in question is solved. Sometimes these dialogues are being made in the wrong way and end up further distancing their employees, in addition to not being able to solve the problem.

Today we will talk a little about how to promote behavioral change within teams assertively so that there is a humanized conversation and what needs to be modified is guided according to what is expected of each employee.

To learn how to promote behavioral change effectively, follow us on the following topics:

• How to say that an employee's behavior is not approved?
• The relationship between assertive communication and the promotion of behavioral change
• What is active listening?
• What are the benefits of active listening?
• 5 tips to develop active listening
• How do I develop my communication?

How to say that an employee's behavior is not approved?

How many times have the words hurt you? Often something that is said directly to us ends up hurting us, but did you know that this can be avoided? It all depends on the way it is said and what purpose a speech has when it is directed to you.

Understanding that all our attitudes have consequences is the first step to understanding that what we say can have a significant effect on the other.

Given the context in which someone needs to say something that can be hard for another person to hear, how to do it in the best way?

The key to solving this problem is the use of non-violent communication.

Using non-violent communication and understanding its guidelines you can learn how to expose what you need without necessarily being rude or insensitive.

When something negative needs to be said to someone, it is important to be aware of some elements, so write down the tips below to mitigate the impact of your words and be assertive in the best way!

If you need to talk about behavior changes with an employee:

• Make eye contact;
• Expose your point of view and ask the point of view of the other;
• Identify and praise positive points;
• Be assertive;
• Have active listening;
• Be able to understand the other side;
• Be objective about what you want;
• Propose solutions to solve the problem;
• Allow the other to show change.

The relationship between assertive communication and the promotion of behavioral change

The relationship of assertive communication with the promotion of behavioral change of the other is simple: no one has the power to change the other but has the power to sensitize him to a situation so that he perceives his conduct and reaches a significant conclusion.

It is very common to think that through coercion we can promote behavior change in the other, but in fact, this may have the opposite effect! Coercive leadership may even solve the problem immediately, but on the other hand, it drives away the employee and influences negative feelings about the corporation.

In this way, using assertive communication to talk about the desired subject it is possible to induce the process of changing one kind and empathetic form with the other.

Remember: Imposing our wills on the other can be a delay in the process of behavioral change because once governed by coercion, it will be done only because it was sent and not because it is recognized as something necessary for its development.

To achieve good assertive communication, it is necessary to have active listening. In the next topic, we will cover more about this subject, keep reading!

What is active listening?

Active listening can be defined as one that is within the concept of generous communication. This concept states that when we make ourselves available to talk to someone and pay attention to their speech, we are showing genuine interest in the subject and the message that is being transmitted.

Active listening is not only related to the act of listening to what the other is saying but also to showing interest in the subject and avoiding biased judgments about their beliefs and values.

Its principles, in part, go against those of non-violent communication, given that empathy is necessary for understanding the reality of the other.

This practice leads us to investigate with curiosity what the other is trying to express, showing interest through questions and paraphrasing to be sure of understanding the message.

Let's understand what are the advantages of having active listening.

What are the benefits of active listening?

In addition to helping to promote healthier relationships, active listening brings several benefits to the corporate environment. Let's look at some of them:

Promotion of interpersonal relationships

Active listening allows us to understand the different realities, which makes the environment conducive to the development of interpersonal relationships.

Reduction of conflicts

Both in organizations and in our private life, when we practice the values of active listening we can see the various situations that occur in our daily lives, from different perspectives. This causes conflicts to decrease and there is freedom for the manifestations of various ideas.

Building trust and security

When we show interest in the message that the other is transmitting, a sense of trust is created.

In addition, people feel safe demonstrating their vulnerabilities and allowing the development of new skills.

Increased productivity and teamwork

With the promotion of good interpersonal relationships, the reduction of conflicts, and the generation of trust, work teams become more united, which promotes an increase in productivity.

5 tips to develop active listening

So that you can develop active listening and practice it in your daily life, we have separated 5 tips. Check it out:

1. Avoid distractions

During the conversation, distractions may appear that interrupt your attention and hinder the flow of the conversation.

Therefore, during a dialogue avoid distractions, such as checking cell phone messages, having side conversations with other people, and phone calls, among others. This way, your attention will be directed to the person and the subject they are talking about.

2. Be in the habit of asking

To better understand the context of the person's speech, use your curiosity and creativity to ask questions, so that the person explains the situation in detail and that you can understand through their eyes.

In active listening, this habit helps to strengthen your empathy and makes the conversation more enjoyable.

3. Distract your head

Try to do different activities throughout your day to broaden your worldview. This helps in the interaction with people because it gives us a different perception of our relationships.

4. Do meditation

To facilitate the development of our active listening, it is important to disconnect from everything. But what do you mean?

In our daily lives, with the rushes, worries, and tasks, our mind is very agitated, surrounded by thoughts, judgments, and perceptions that prevent us from immersing ourselves in a deep conversation.

When we practice meditation we empty our mind, allowing the development of mindfulness, which helps us to give due attention to the conversation.

5. Be empathetic

Our last tip is nothing less than EMPATHY.

Before giving your opinion in a conversation, do the exercise of putting yourself in the other's shoes, seeing the situation from his perspective, and understanding his motivations, his values, his needs, and his expectations.

This way, you will be practicing active listening and making your relationships healthier and deeper.

How do I develop my communication?

Throughout this article, we learned about active listening, its benefits, and how to practice it.

You can see that it's not very difficult to develop it, is it? Of course, it requires effort and dedication, but the result of this practice is remarkable and essential for a good relationship, whether with customers, with your work team, or with family members.

As we said, active listening is not only based on listening, but also on knowing how to make statements.

To assist you in developing good communication, in addition to other characteristics and skills that will bring numerous benefits, we offer you an incredible package!

Do you want to develop the skills and competencies necessary to become a great leader?

Want to know how to jumpstart your career and become a true leader?

Discover the Leadership Development Program for FREE, which prepares you to be a complete leader through personal development, communication techniques, feedback practices and coaching concepts to help you achieve high performance.

Do you know the importance of self-knowledge in shaping a true leader? Knowing your options and weaknesses is fundamental for you to be ahead of a team and be prepared for the most adverse situations.